In August 2017, a memo written by an engineer at Google LLC (Google) was leaked to the public, revealing fractured communication and leadership at Google. Labelled an “anti-diversity manifesto” by its detractors, the memo set off a public controversy over the causes of gender disparities in tech and the limits of free speech within organizations. With ideological divisions across the company, open disdain expressed between colleagues, and the credibility .....more

Teaching note for product 9B18C046.

Teaching note for products 9B16C042 and 9B16C043.

Negotiation skills benefit everyone in a management position — not just sales and procurement executives. While a lot of training is indeed dedicated to these functions, negotiation happens in the daily lives of all people. Some employees possess a natural talent for deal making, but training can still make them better at leadership, collaboration and big-picture thinking. Being an effective negotiator is not about shouting demands and putting on .....more

Teaching note for products 9B05C011 and 9B05C012.

Linlin Chen, a sales manager at Allnation Import and Export Co. Ltd. is in her office looking at the revenue reports for her sales in the past three months. Her numbers are very good, and she knows she is about to be rewarded with a promotion and the opportunity to become a shareholder in the company. Chen has been thinking about becoming an entrepreneur for some time. As she weighs in the risks and the opportunities, she realizes that she needs .....more

Job Offer Negotiation is a role play between a job applicant and a recruiter. It is intended to illustrate the importance of preparation and planning; integrative negotiation in the context of job offers, and specific behaviors that contribute to effective negotiation. To be used with Job Offer Negotiation - Applicant, product 9B05C012.

Job Offer Negotiation is a role play between a job applicant and a recruiter. This role play is illustrates the importance of preparation and planning, integrative negotiation in the context of job offers and specific behaviors that contribute to effective negotiation.

Leo Burnett Company Ltd. is a global advertising agency. The company is working with one of its largest clients to launch a new line of hair care products into the Canadian and Taiwanese test markets in preparation for a global rollout. Normally, once a brand has been launched, it is customary for the global brand centre to turn over the responsibility for the brand and future campaigns to the local market offices. In this case, however, the brand .....more

Teaching note for product 9B03M052.